Careers

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Summary:

This position is located in Columbus, NE.  

This is not a remote position.

Provide outstanding customer service to bank customers using First Nebraska Bank’s video banking system. This position requires individuals who enjoy people and technology. Primary responsibilities include answering questions via online chat messaging and opening new deposit accounts through video, utilizing two programs simultaneously while gathering required information and providing details on the variety of account types offered.

Hours: 

  Full-Time, Monday - Friday

Responsibilities:

• Ensure that each customer receives outstanding service by providing accurate information, building rapport, and processing all transactions as efficiently as possible.
• Conduct video face-to-face conversations with customers to open new accounts.
• Assist with online banking and mobile banking inquiries via chat messaging.
• Promote bank products and services by identifying and communicating opportunities to customers.
• Treat all transactions with complete confidentiality.
• Additional related duties may be assigned as appropriate.
• Comply with all Bank Secrecy Act and Anti Money Laundering regulations, bank policies and procedures.

Knowledge and Skills:

• Ability to work in a virtual environment with "on-screen" customer interaction.
• Excellent verbal, listening, and written communication skills.
• Demonstrates a high degree of accuracy and attention to detail.
• Proficient computer literacy with knowledge of windows-based computer software.
• Good problem-solving skills with the ability to trouble shoot technology issues.

Qualifications:

• High school diploma or GED required
• Customer service and/or banking experience preferred.
• Always portray a professional appearance and demeanor to customers.

First Nebraska Bank is an Affirmative Action and Equal Opportunity Employer.

Apply Now

Summary

This is a full-time M-F, 40 hours a week position. This position provides support for loan administration by processing and creating all new loan documentation through the bank’s loan documentation system. This position requires exceptional attention to detail while performing all duties in a manner consistent with standard procedures and providing the highest standard of customer service/communication skills.

Responsibilities

• Assist in the preparation of all new bank loans, including consumer, commercial, agricultural, and business/agricultural real estate type of lending in accordance with the bank’s loan policy and procedures guidelines.  
• Directly assist branch loan officers to assure loan requests are input into processing software to create appropriate loan documents.
• Work with branch lending staff in regards to completing appropriate documentation real estate liens and flood insurance (if applicable).
• Review imaged documents to verify liens are perfected and to check cross-collateralization before completing loan documents.  Review active status on business entities.
• Assist branch personnel when loan modification requests are received.
• Work with branch lending staff on appropriate notifications for denied loans and reporting.
• Provide loan file maintenance assistance for all new loans input.
• Additional related duties or special projects may be assigned.
• Comply with all Bank Secrecy Act and Anti Money Laundering regulations, bank policies and procedures. 

Skills

• Consistent use of excellent customer relation skills in all phases of daily contact with banking staff.
• Treat all transactions with complete confidentiality.
• Knowledge of required lending documentation and bank lending regulations. 
• Knowledge with loan processing software.  
• Possess complete knowledge of how, when and where UCC and mortgage lien documents should be filed, released or continued.
• Ability to communicate effectively with co-workers in regards to loan files and documentation requirements.
• Ability to pay close attention to detail and work with a high degree of accuracy and confidentiality.
• Ability to create an organized, efficient work environment.
• Ability to manage workload priorities and work under pressure for loan closing deadlines.

Qualifications

• High school diploma or GED
• Prior loan administration or loan processing experience preferred
• Experience using Microsoft Office Products:  Word and Excel

First Nebraska Bank is an Affirmative Action and Equal Opportunity Employer.

Apply to Norfolk/Stanton Now

Summary

This regional position is responsible for covering the Norfolk and Stanton area. Responsibilities include developing new business and closing on loans, as well as maintaining and servicing an existing loan portfolio. It involves calling upon potential or existing customers to acquire new loans, maintain current banking relationships, and promote business development. Loan types would vary from small commercial, agriculture, installment, and real estate loans as needed. 

Responsibilities

• Interviews loan applicants to develop financial needs and determines financial credit worthiness.
• Gathers pertinent financial data, prepares a thorough credit analysis, loan presentation, and determines the acceptable risk and structure of the loan that comply with the Bank’s underwriting standards.
• Grants loans within lending authority and makes recommendations to the loan committee on loans above their lending authority.
• Closes loans, assuring conformity with all regulations and proper documentation.
• Ensure that the customers total financial service needs are identified and met and that customer relationships are strengthened through the consistent delivery of quality customer service.
• Contacts delinquent customers to collect on past due loans.
• Work with Branch personnel in the expansion and promotion of bank products and services to existing and new or prospective deposit and lending customers.
• Represents the bank in various civic and community organizations to further enhance its image and develop additional business both during and after bank office hours.
• Additional related duties may be assigned.
• Accountable for complying with all Bank Secrecy Act and Anti Money Laundering regulations, bank policies and procedures.
• Will be responsible for business development within the northeastern portion of Nebraska
• Some travel required (no overnight stays)

Skills

• Strong customer service skills and communication skills
• Enjoys working with the public
• Self-motivated and growth oriented.  Takes initiative and uses good judgment in making appropriate decisions
• Ability to analyze credit factors, including various financial statements and tax returns
• Organized, accurate and detail-oriented
• Ability to sell additional FNB products and services to clients

Qualifications

• Bachelor Degree in Business, Banking, Finance, or related field, and 2-3 years direct lending/banking experience
• Minimum 2 years of banking experience with emphasis in agricultural lending
• Appropriate lending licenses, as required
• Valid Driver’s License
• Good communication and demonstrated managerial/supervisory experience required
• Additional lending experience including commercial, agricultural, installment, and real estate 
• Proven leadership in the areas of retail, lending, sales & customer relationships

First Nebraska Bank is an Affirmative Action and Equal Opportunity Employer

APPLY NOW FOR Operations Assistant/Traveling CSR

Summary:

       This is a full-time, Monday-Friday position based in Valley, Nebraska (on-site; not remote). Time will be split between delivering outstanding customer service and performing a variety of branch and bank operational duties. The role requires strong attention to detail, the ability to manage multiple priorities, and a consistent commitment to service excellence. Key responsibilities include processing routine financial transactions and providing ongoing account support.
       This position also serves as a Traveling Customer Service Representative, providing coverage at any of the Bank’s branch locations to support staffing needs (e.g., employee absences, vacations, and peak service periods). Branch locations include Bennet, Brainard, Columbus, Decatur, Elkhorn, Emerson, Nebraska City, Stanton, and Weeping Water.

Responsibilities:

• Process transactions, deposits and withdrawals, check cashing, account transfers, money orders, and cashiers checks accurately and in accordance with established guidelines.
• Apply payments for loans, overdraft protection, lines of credit, and safe deposit boxes.
• Maintain cash drawer within established limits; safeguard cash at all times; and balance/proof teller work daily to ensure accuracy.
• Assist with daily branch balancing, including night deposits, ATMs, ITMs, and cash recyclers, as applicable.
• Demonstrate working knowledge of First Nebraska Bank products and services and refer/cross-sell solutions to meet customer needs.
• Respond to customer inquiries and route requests to appropriate personnel, as needed.
• Provide customer support for First Nebraska Bank debit cards, online banking, and mobile banking.
• Identify large cash transactions as defined by regulation and follow required procedures, including Currency Transaction Reports, as applicable.
• Educate customers on Interactive Teller Machine use and provide technical assistance while utilizing video banking technology.
• Support daily, monthly, and annual bank operations activities, including electronic banking services, ITM/ATM monitoring, fraud and risk monitoring, adjustments, and exception processing.
• Follow security and audit procedures to minimize exposure to fraud and reduce operational risk.
• Answer incoming calls and route callers to appropriate staff.
• Maintain strict confidentiality of customer information and all transactions.
• Travel to and work from any First Nebraska Bank branch location, as needed, to provide customer service and operational support.
• Maintain consistent service standards, policies, and procedures across all locations.
• Perform additional related duties as assigned.
• Comply with all Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) requirements and all bank policies and procedures.

Knowledge and Skills:

• Excellent verbal, written, and interpersonal communication skills, including active listening.
• Strong customer service skills, including professional telephone etiquette.
• Demonstrated accuracy and attention to detail.
• Proficient computer skills, including experience with Windows-based software.
• Bilingual skills are preferred.

Qualifications:

• High school diploma or GED required.
• Cash-handling experience preferred.
• Ability to work effectively in a fast-paced environment.
• Ability and willingness to travel between multiple branch locations, as needed.
• Flexibility to adapt to varying schedules and work locations.
• Valid Driver’s License – travel to bank branches is required

First Nebraska Bank is an Affirmative Action and Equal Opportunity Employer.

Apply to Columbus Now

Summary

This position is located in Columbus, NE and is responsible for assisting customers who are purchasing or refinancing a home, obtaining a second mortgage or home equity line of credit.  The Mortgage Loan Originator will be responsible for achieving assigned production volume in new mortgage loan originations by developing business contacts and real estate broker relationships, cultivating internal and external referral sources, attracting new mortgage customers, and by providing a positive customer experience.   

Responsibilities

• Responsible for interviewing potential borrowers, discussing loan programs, analyzing applicant information for loan program qualifications, discussing interest rate options and assists in the completion of the Universal Residential Loan Application.  In addition, is responsible for collection of signed disclosures, and other pertinent documentation, as required to allow for timely processing and underwriting of borrowers’ loan request.
• Responsible for negotiating with borrower according to established guidelines.  (i.e. interest rate, fees, loan programs, loan terms, etc.)
• Responsible for determining the proper loan program, inputting information into the necessary software program and submitting loan through the automated underwriting system.
• Responsible for reviewing and obtaining appropriate customer information to submit for secondary market underwriting requirements.
• Responsible for reviewing and obtaining necessary information/documents as required for investor purchase guidelines.
• Responsible for reviewing the credit report to determine any contingent debt or other significant obligations that were not reported by the borrower.
• MLO to lock/register loan with appropriate staff.   Verify lock confirmation is received, and is correct according to what was discussed with the borrower.
• Responsible to keep borrower informed in timely fashion, concerning the progress of their loan application and to request additional information and/or resolve questions as applicable.
• Maintain current and thorough knowledge of all lending programs, policies, procedures and regulatory requirements.
• Responsible to inform borrowers of loan rejections, as directed by the mortgage loan underwriting system, by completing necessary documentation as required.
• Responsible for developing prospects to allow for an increased market share.  Promotes First Nebraska Bank and cross-sells other established products and services.
• Develop and maintain successful relationships with business referral sources, existing and prospective FNB bank customers.
• Additional related duties may be assigned.
• Accountable for complying with all Bank Secrecy Act and Anti Money Laundering regulations, bank policies and procedures.

Skills

• Strong customer service skills, and communication skills
• Enjoys working with the public
• Self-motivated and growth oriented.  Takes initiative and uses good judgment in making appropriate decisions
• Ability to analyze credit factors, including various financial statements and tax returns
• Organized, accurate and detail-oriented
• Ability to sell additional FNB products and services to clients 

Qualifications

• College Degree in Business, Finance/Accounting or related field  and 1-3 years of mortgage lending experience – or - High School Diploma or equivalent with a minimum of 3-5 years of mortgage lending experience 
• Must have working knowledge of residential real estate procedures, as well as knowledge of related laws and compliance regulations.
• Appropriate lending licenses, as required.  This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations.  (i.e. NMLS#)
• Valid Driver’s License
• Bilingual speaking in Spanish/English desired
• Proven leadership in the areas of retail lending, sales & customer relationships
   

 First Nebraska Bank is an Affirmative Action and Equal Opportunity Employer