Careers

Apply to Elkhorn Now

Hours

• Department is staffed 7am – 7 pm Monday – Friday and 8 am – 11am on Saturdays. 

Summary:

This position will work 11am-7pm and will lead a team of employees and support ITM/Call Center Supervisor. In doing so, be a role model in training, while providing guidance in assisting our customers. Communicates company goals and best practices to team. Motivates team members and assesses performance. Provides help to supervisor, including hiring and training, and keeps supervisor updated on team performance. Communicates concerns and policies among management and team members.    

Responsibilities:

• Supporting ITM/Call Center Supervisor and performing supervisor duties during absences or out of office.
• Assisting supervisor with hiring processes and new team member training.
• Ensuring team member understanding of call center objectives, performance standards, and policies.
• Providing encouragement to team members and communicating team goals.
• Answering team member questions, helping with team member problems, and overseeing work for quality and guideline compliance.
• Reviewing and reporting the progress of the team members to supervisor and identifying areas for new training or skill checks.
• Preparing reports and analyzing data to assist supervisor to assess and determine call center goals.
• Assist with ensuring accountability of adherence by team to schedule.
• Mastering all responsibilities of the ITM/Call Center Specialist to support and train Call Center team.
• Additional responsibilities may be assigned as appropriate.
• Comply with all Bank Secrecy Act and Anti Money Laundering regulations, bank policies and procedures.

Knowledge and Skills:

• Excellent verbal, listening, written communication, customer service skills.
• Excellent telephone and interpersonal skills
• Demonstrates a high degree of accuracy and attention to detail skills.
• Proficient computer literacy with knowledge of windows-based computer software.
• Ability to apply problem solving skills and trouble shooting technology issues.
• Comfortable working in a virtual environment with "on-screen" customer interaction.
• Bilingual – desired.

Qualifications

• 2 years banking or call center experience: required.
• 2 years lead/supervisory experience: required.
• High school diploma or GED
• Department experience and ability to interact with customers and team members to improve the experience of each transaction. 
• Always present a professional appearance and demeanor to customers.
• Ability to work flexible hours, including Saturday mornings.

Physical Demands

• While performing the duties of the job, the employee is frequently required to sit, with the option to use a standing desk.
• The employee will constantly use an interactive teller machine and headset, as well as other standard office equipment inside an office building.

First Nebraska Bank is an Affirmative Action and Equal Opportunity Employer.

APPLY NOW TO ELKHORN

Summary:

This position is located in Elkhorn, NE.  This is not a remote position.  Individual will be expected to provide  outstanding customer service to bank clients using First Nebraska Bank’s interactive teller machines, as well as answering incoming calls from customers.  This position requires someone who enjoys assisting people and working with technology.  Primary responsibilities include routinely handing financial transactions and assisting customers with ongoing account support.

Hours: 

    11:15 a.m. - 7:15 p.m., Monday - Friday.  8:00 a.m. - 11:00 a.m. on Saturday (occassional).

Responsibilities:

• Ensure each customer receives outstanding service by providing accurate information, building rapport and processing all transactions as efficiently as possible.
• Conduct video face-to-face conversations with clients as they conduct bank transactions including deposits, withdrawals, loan payments and other typical teller transactions.
• Answer incoming calls from customers and handle call or direct to proper bank personnel, if required.
• Assist with online banking and mobile banking inquiries.
• Promote bank products and services by identifying and communicating opportunities to customers.
• Comply with all bank policy surrounding customer privacy and treat all transactions in customer information with confidentiality.
• Utilize time management skills to promote department efficiencies.
• Additional related duties may be assigned as appropriate.
• Comply with all Bank Secrecy Act and Anti Money Laundering regulations, bank policies and procedures.

Knowledge and Skills:

• Excellent verbal, listening, written communication, customer service skills.
• Excellent telephone and interpersonal skills
• Demonstrates a high degree of accuracy and attention to detail.
• Proficient in windows-based computer software knowledge.
• Ability to apply problem solving skills and trouble-shoot technology issues.
• Comfortable working in a virtual environment with ‘on-screen’ customer interaction.

Qualifications:

• High school diploma or GED
• Service/ Retail industry; Customer Service, Banking experience preferred
• Present a professional appearance and demeanor to customers at all times.
• Ability to work flexible hours, including Saturday mornings.

Physical Demands:

• While performing the duties of the job, the employee is frequently required to sit, with the option to use a standing desk.
• The employee will constantly use an interactive teller machine and headset, as well as other standard office equipment inside an office building.

First Nebraska Bank is an Affirmative Action and Equal Opportunity Employer.

Apply to Emerson Now

Summary

This regional position is a responsible for covering the Emerson and Decatur area. Responsibilities include developing new business and closing on loans, as well as maintaining and servicing an existing loan portfolio. It involves calling upon potential or existing customers to acquire new loans, maintain current banking relationships, and promote business development. Loan types would vary from small commercial, agriculture, installment, and real estate loans as needed. 

Responsibilities

• Interviews loan applicants to develop financial needs and determines financial credit worthiness.
• Gathers pertinent financial data, prepares a thorough credit analysis, loan presentation, and determines the acceptable risk and structure of the loan that comply with the Bank’s underwriting standards.
• Grants loans within lending authority and makes recommendations to the loan committee on loans above their lending authority.
• Closes loans, assuring conformity with all regulations and proper documentation.
• Ensure that the customers total financial service needs are identified and met and that customer relationships are strengthened through the consistent delivery of quality customer service.
• Contacts delinquent customers to collect on past due loans.
• Work with Branch personnel in the expansion and promotion of bank products and services to existing and new or prospective deposit and lending customers.
• Represents the bank in various civic and community organizations to further enhance its image and develop additional business both during and after bank office hours.
• Additional related duties may be assigned.
• Accountable for complying with all Bank Secrecy Act and Anti Money Laundering regulations, bank policies and procedures.
• Will be responsible for business development within the northeastern portion of Nebraska
  Some travel required (no overnight stays) 

Skills

• Strong customer service skills and enjoys working with the public
• Self-directed and growth oriented. Takes initiative and uses good judgment in making appropriate decisions
• Ability to analyze credit factors, including various financial statements and tax returns
• Organized, accurate and detail-oriented
• Ability to sell additional FNB products and services to clients

Qualifications

• Bachelor Degree in Business, Banking, Finance, or related field, and 2-3 years direct lending/banking experience
• Minimum 2 years of banking experience with emphasis in agricultural lending
• Appropriate lending licenses, as required
• Valid Driver’s License
• Good communication and demonstrated managerial/supervisory experience required
• Additional lending experience including commercial, agricultural, installment, and real estate 
• Proven leadership in the areas of retail, lending, sales & customer relationships
   

First Nebraska Bank is an Affirmative Action and Equal Opportunity Employer

Apply to Arcadia Now

Summary

This position is located in Arcadia, NE and is responsible for developing and maintaining loans primarily to customers for commercial, small business, professional, construction, and commercial real estate purposes. It involves calling upon potential or existing customers to acquire new loans, maintain current banking relationships, and promote business development. This position will also complete additional branch lending functions for commercial, agriculture, installment, and real estate loans as needed. 

Responsibilities

• Interviews loan applicants to develop financial needs and determines financial credit worthiness.
• Gathers pertinent financial data, prepares a thorough credit analysis, loan presentation, and determines the acceptable risk and structure of the loan that comply with the Bank’s underwriting standards.
• Grants loans within lending authority and makes recommendations to the loan committee on loans above their lending authority.
• Closes loans, assuring conformity with all regulations and proper documentation.
• Ensure that the customers total financial service needs are identified and met and that customer relationships are strengthened through the consistent delivery of quality customer service.
• Contacts delinquent customers to collect on past due loans.
• Work with Branch personnel in the expansion and promotion of bank products and services to existing and new or prospective deposit and lending customers.
• Represents the bank in various civic and community organizations to further enhance its image and develop additional business both during and after bank office hours.
• Additional related duties may be assigned.
• Accountable for complying with all Bank Secrecy Act and Anti Money Laundering regulations, bank policies and procedures.
   

Skills

• Strong customer service skills and enjoys working with the public
• Self-directed and growth oriented.  Takes initiative and uses good judgment in making appropriate decisions
• Ability to analyze credit factors, including various financial statements and tax returns
• Ability to sell additional FNB products and services to clients
   

Qualifications

• Bachelor’s Degree in business, Banking, Finance, or related field 
• Minimum 2-3 years of banking experience with emphasis in agricultural lending
• Appropriate lending licenses, as required
• Valid Driver’s License
• Good communication and demonstrated managerial/supervisory experience required
• Additional lending experience including commercial, agricultural, installment, and real estate 
   

First Nebraska Bank is an Affirmative Action and Equal Opportunity Employer.