Careers

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Summary

This is a part-time M-F, 20 hours a week position and is located in Arcadia, NE and is not a remote position. This position is expected to provide outstanding customer service to bank clients. This position requires exceptional attention to detail while performing multiple duties at one time and providing the highest standard of customer service. Primary responsibilities include handling routine financial transactions and ongoing account support.  

Responsibilities

• Process transactions:  deposits & withdrawals, cash checks, account transfers, money orders, and cashier checks accurately and according to established guidelines.
• Apply payments for loans, over-draft protection, lines of credit, and safe deposit boxes.
• Maintain cash drawer within cash limits, and ensure cash is secure at all times.  Proof daily work at teller station to ensure accuracy.
• Assist with daily branch balancing, including night deposits, ATMs, ITMs, Cash Recyclers, as applicable.
• Displays an expertise in all FNB products and services and can effectively cross-sell banking products.
• Assist with customer inquiries and direct to proper personnel, if needed. 
• Provide customer service for FNB debit cards, online banking and mobile banking.
• Identify large transactions as defined by regulations and follow proper procedures regarding currency transaction reports.
• Educate customers on the use of interactive teller machines and provides technical support while utilizing the video banking technology.
• Follow security and audit procedures to eliminate exposure to fraud. 
• Answer bank telephones and direct calls to appropriate staff.
• Treat all transactions with complete confidentiality.
• Additional related duties may be assigned as appropriate for the branch.
• Comply with all Bank Secrecy Act and Anti Money Laundering regulations, bank policies and procedures. 

Skills

• Excellent verbal, listening, written communication, customer service skills.
• Excellent telephone and interpersonal skills
• Demonstrates a high degree of accuracy and attention to detail skills.
• Proficient computer literacy with knowledge of windows-based computer software.

Qualifications

• High school diploma or GED
• Cash handling experience preferred 
• Ability to work in a fast-paced environment 

First Nebraska Bank is an Affirmative Action and Equal Opportunity Employer.

APPLY NOW FOR Operations Assistant/Traveling CSR

Summary:

       This is a full-time, Monday-Friday position based in Valley, Nebraska (on-site; not remote). Time will be split between delivering outstanding customer service and performing a variety of branch and bank operational duties. The role requires strong attention to detail, the ability to manage multiple priorities, and a consistent commitment to service excellence. Key responsibilities include processing routine financial transactions and providing ongoing account support.
       This position also serves as a Traveling Customer Service Representative, providing coverage at any of the Bank’s branch locations to support staffing needs (e.g., employee absences, vacations, and peak service periods). Branch locations include Bennet, Brainard, Columbus, Decatur, Elkhorn, Emerson, Nebraska City, Stanton, and Weeping Water.

Responsibilities:

• Process transactions, deposits and withdrawals, check cashing, account transfers, money orders, and cashiers checks accurately and in accordance with established guidelines.
• Apply payments for loans, overdraft protection, lines of credit, and safe deposit boxes.
• Maintain cash drawer within established limits; safeguard cash at all times; and balance/proof teller work daily to ensure accuracy.
• Assist with daily branch balancing, including night deposits, ATMs, ITMs, and cash recyclers, as applicable.
• Demonstrate working knowledge of First Nebraska Bank products and services and refer/cross-sell solutions to meet customer needs.
• Respond to customer inquiries and route requests to appropriate personnel, as needed.
• Provide customer support for First Nebraska Bank debit cards, online banking, and mobile banking.
• Identify large cash transactions as defined by regulation and follow required procedures, including Currency Transaction Reports, as applicable.
• Educate customers on Interactive Teller Machine use and provide technical assistance while utilizing video banking technology.
• Support daily, monthly, and annual bank operations activities, including electronic banking services, ITM/ATM monitoring, fraud and risk monitoring, adjustments, and exception processing.
• Follow security and audit procedures to minimize exposure to fraud and reduce operational risk.
• Answer incoming calls and route callers to appropriate staff.
• Maintain strict confidentiality of customer information and all transactions.
• Travel to and work from any First Nebraska Bank branch location, as needed, to provide customer service and operational support.
• Maintain consistent service standards, policies, and procedures across all locations.
• Perform additional related duties as assigned.
• Comply with all Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) requirements and all bank policies and procedures.

Knowledge and Skills:

• Excellent verbal, written, and interpersonal communication skills, including active listening.
• Strong customer service skills, including professional telephone etiquette.
• Demonstrated accuracy and attention to detail.
• Proficient computer skills, including experience with Windows-based software.
• Bilingual skills are preferred.

Qualifications:

• High school diploma or GED required.
• Cash-handling experience preferred.
• Ability to work effectively in a fast-paced environment.
• Ability and willingness to travel between multiple branch locations, as needed.
• Flexibility to adapt to varying schedules and work locations.
• Valid Driver’s License – travel to bank branches is required

First Nebraska Bank is an Affirmative Action and Equal Opportunity Employer.

Apply Now

Summary

This is a full-time M-F, 40 hours a week position and is located in Weeping Water, NE and is not a remote position. This position is responsible for developing new business and closing on consumer loans, as well as maintaining and servicing an existing loan portfolio. It involves calling upon potential or existing customers to acquire new loans, maintain current banking relationships, and promote business development. Loan types would primarily be installment and HELOC loans. Provides general information and cross-sells loans and services to customers and prospective customers.

Responsibilities

• Interviews loan applicants to develop financial needs and evaluates loan approval/denial within approved lending limits and in accordance with the bank’s lending guidelines
• Communicates with related-team members and applicants to explain credit decisions and to obtain additional loan information and documentation
• Presents loan requests above lending limit for appropriate loan committee/senior-level approval
• Closes loans, assuring conformity with all regulations and proper documentation
• Contacts delinquent customers to collect on past due loans
• Work with Branch personnel in the expansion and promotion of bank products and services to existing and new or prospective deposit and lending customers. Displays expertise in all FNB products and services and can effectively cross-sell banking products
• Represents the bank in various civic and community organizations to further enhance its image and develop additional business both during and after bank office hours
• Additional related duties may be assigned
• Accountable for complying with all Bank Secrecy Act and Anti Money Laundering regulations, bank policies and procedures

Secondary Responsibilities

• Backup customer service representative as needed. Process transactions: deposits & withdrawals, cash checks, account transfers and cashier checks accurately and according to established guidelines, apply payments for loans, over-draft protection, lines of credit, and safe deposit boxes.
• Maintain cash recycler and ensure cash is secure at all times. Proof daily work to ensure accuracy.
• Assist with daily branch balancing, including night deposits

Skills

• Strong customer service skills and enjoys working with the public
• Self-directed and growth oriented. Takes initiative and uses good judgment in making appropriate decisions
• Ability to analyze credit factors, including various financial statements and tax returns
• Organized, accurate and detail-oriented
• Ability to sell additional FNB products and services to clients

Qualifications

• Minimum 1 year of banking experience 
• Valid Driver’s License
   

First Nebraska Bank is an Affirmative Action and Equal Opportunity Employer